IT Service Centre Analyst – Permanent roles for a brand New European Service Centre Operation – Salary guide €25-30k per annum plus full benefits package.
Qualifications and Experiences:
My client is looking for a 4 Helpdesk IT Technical Analyst - Native Italian or native French with fluent English.
Specific Role & Responsibilities
The Service Centre Analyst will be expected to:
•Respond to users requests for information and assist in problem resolution.
•Maintain contact with users on operational and production problems.
•Continual follow up with site support teams and co-workers to ensure resolution and customer satisfaction.
•Develop in depth knowledge of IT support tools for monitoring and reporting.
•Represent IT Service Center to project teams for assistance in determining impact of related projects.
Qualifications & Experience
•Bachelor's degree (preferred majors in Computer Science, Information Technology, Mathematics, Engineering or Business) OR equivalent related work experience.
•Minimum of two (2) years of experience in Information Technology.
•Minimum of two (2) years of experience supporting MS Operating Systems and products (2000, XP).
•Native Italian or native French with fluent English.
•Ability to work early mornings and evenings.
Preferred Qualifications:
•Work experience in a technical call center / help desk.
•A+ certified.
Please contact Peter Kirby on 01 2866666 or via email him your latest resume peter@eolas.ie.
No comments:
Post a Comment