Responsibilities.
Responsible for supporting WeDo's product portfolio to a diverse range of customer's world-wide.
Support would include large-scale clustered UNIX environments with large database implementations with a complex Java-based architecture.
The person would be required to troubleshoot problems and perform preventative maintenance on a variety of systems and configurations. The person would be responsible for creating new tools and procedures to improve the efficiency of product maintenance.
The person would be responsible for ensuring the ongoing quality of the support and maintenance process. The person would also have responsibility for refining and improving the support process within the organisation.
Travel to customer sites may be required from time to time for a period of a couple of weeks.
Skills Required
Technical requirements:
- 2-3 years experience in supporting complex IT systems (preferably large databases and Java Application Servers)
- Solaris experience (including file system creation & mgmt, networking)
- Unix scripting (e.g. sed/awk/bash) experience (1-2 years)
- Oracle DB administration experience (1-2 years)
- Oracle SQLPlus experience mandatory
- Knowledgeable in SQL (some PL/SQL)
- Desirable: Telecoms experience.
Personal requirements:
- Must have a strong "troubleshooting and problem-solving attitude".
- Must work on own initiative and require minimal direction and management once established in the role.
- Good customer facing manner essential, as well as excellent communication skills. Must be able to work and instruct customers on technical issues, and extract, analyse and act on information from people working on remote sites.
- Strong documentation skills essential.
- Able to operate to full effectiveness in stressful / difficult situations.
